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Shipping and Return

Deway Returns & Warranty Protection

At Deway, we build products that are made to last—and we stand behind them. Whether you're not completely satisfied or experience an issue, we’re here to help with hassle-free returns, exchanges, and warranty coverage.

30-Day Returns

We offer a risk-free 30-day return policy on all Deway products purchased through our website.

Eligibility:

  1. Items must be unused, in original packaging, and in new condition.

  2. Return requests must be initiated within 30 days of delivery.

How to Start a Return:

  1. Email info@supportcbp.com or call 1-888-375-6700 with your order number and reason for return.

  2. We’ll provide you with an RMA and return instructions

  3. Please use a trackable method of your choice to return your item

  4. RETURN SHIPPING IS YOUR RESPONSIBILITY.

  5. RMA must be clearly marked on the label. Deway is not responsible for returns that are lost due to missing RMA or when an invalid tracking number is provided.

  6. Returns must be sent back in its original packaging and in the same condition as sold, including packaging, parts, accessories, and documentation.

  7. Incomplete or used returns may be subject to a restock fee.

  8. All returns must be sent back within 30 days of delivery. Returns will not be accepted after 30 days.

  9. Once your return is received and inspected, your refund will be processed to the original payment method within 5–10 business days.

Warranty Protection

All Deway products are backed by our limited warranty against manufacturing defects in materials and workmanship.

Warranty coverage includes:

  1. Defective parts

  2. Manufacturing flaws

  3. Failures during normal use (non-commercial)

To file a warranty claim:

  1. Email info@supportcbp.com or call 1-888-375-6700 with proof of purchase, photos of the issue, and a description of the problem.

  2. If the item qualifies, we’ll offer a free replacement or repair at our discretion.

Warranty does not cover misuse, modification, normal wear and tear, or damage from improper installation.

Damaged or Incorrect Items

If your item arrives damaged, defective, or not as ordered, contact us within 7 days of delivery and we’ll make it right immediately.

For any questions or support, reach out to info@supportcbp.com. We’re here to make your Deway experience seamless.